Quality Policy
RAFESA is engaged in the marketing of packaging for products in the perfumery, cosmetics and pharmaceutical sectors.
Through the establishment of this policy, RAFESA Management is committed to complying with two fundamental principles:
- To comply with customer requirements and, where applicable, with the legal requirements applicable to the products covered by our activity.
- To continuously improve the effectiveness of the quality system.
To ensure compliance with these two principles, Management establishes the following policies:
- To develop a high level of knowledge of our customers, their expectations and requirements.
- To develop sufficient capability to increase customer satisfaction.
- To develop a high level of knowledge of our suppliers, their expectations and requirements, taking into account their capacity for innovation, technical and service solutions, quality, pricing, lead times offered, the variety and segmentation of their products, the information they provide about their products and the technical advice they offer, selecting and collaborating with those who best meet our requirements.
- To develop a high level of knowledge of our human resources, their expectations and requirements, taking into account the necessary staffing levels, training, responsibilities and motivation, managing their knowledge, involving them in the customer-focused approach and selecting those who best meet our requirements.
- To develop innovative products and services with a high degree of conformity, competitive pricing, lead times aligned with market requirements, and the variety and segmentation the market demands, while strengthening brand policy and technical advice.
- To develop a high level of knowledge of our domestic and international markets, determining our geographical and product-type segmentation in order to improve our positioning, our technical and commercial accessibility, our distribution capacity and our level of growth.
- To develop a high level of knowledge of our competition, so that we can take mitigating actions in areas where we are weaker and improvement measures in areas where we have the opportunity to leverage our strengths.
- To develop the best possible infrastructures, including office, storage, loading and unloading areas, telephone and internet services, and the associated work equipment, in order to increase our ability to supply compliant products.
- To create an appropriate working environment among company personnel which, taking into account psychological and physical conditions, minimises conflict and enables work to be carried out properly.
- To use the best available techniques for process improvement, with staff participation in the design, development, measurement and improvement of these processes.
Badalona, 1 January 2016
Anna Escribano López